Appeals

Retailers can appeal against rejected applications and non-compliance determinations for three reasons:

• the retailer believes the Administrator did not exercise reasonable discretion and acted unreasonably or in bad faith
  
• the retailer believes they were denied natural justice; that decision-making was procedurally unfair or biased
• the retailer has new evidence that was not available at the time of an original determination

All appeals must be lodged within 30 days of being notified by the Code Administrator of its decision

Appeals are handled by the Code Monitoring and Compliance Panel. All decisions by the Panel are binding.

Appealing against a denied application

If you have applied to become a New Energy Tech Approved Seller and the Administrator has denied your application, you can appeal the decision by filling out the form below and emailing it to [email protected]. All application appeals incur a non-refundable fee of $750 to be paid before the expiry of the 30-day appeal period.

Appealing against a compliance determination

If you are an Approved Seller and have been the subject of a compliance determination you can appeal the decision by filling out the form below and emailing it to [email protected]. There is no fee for doing so.

Download the appeals form